Silverdale Site Management Plan

Silverdale Accommodation

Site Management Plan

Index

• 1) INTRODUCTION Page 1
• 2) CAR PARKING Page 1
• 3) NOISE POLLUTION Page 1
• 4) COMPLAINTS PROCEDURE Page 2
• 5) FIRE ASSEMBLY POINT Page 2 APPENDICES

• 1) COMPLAINTS PROCEDURE FLOWCHART
• 2) SITE MAP
• 3) EXISTING CCTV CAMERAS
• 4) PROPOSED FOOT PATH HAND RAIL & CAR PARK CCTV

1) Introduction

The purpose of this Site Management Plan is to ensure that guests using the accommodation facility at Silverdale make use of the available car parking facilities and respect the privacy of local neighbours. The procedures that we aim to adopt are detailed in the plan in order to minimise parking and noise disturbance. Whilst this is the primary objective of The Site Management Plan, a balance of needs must be achieved by ensuring social activity is not marred whilst controlling potential adverse noise effects.

2) Car Parking

All guests will be requested to use the designated car parking areas adjacent to the complex as a drop off zone only. The owners of cars and minibuses will be advised to park in this area for a short period to facilitate the arrival and departure of their stay.

Guests will receive details relating to parking once they arrive at Silverdale, this will be communicated both verbally and in written format with a map of the car parks detailing road and footway access. It must be noted that we can only request that guests follow this procedure as we have no legal right to make any enforcement, the public car parking facility is for all members of the public for either long or short stay. There is no law to be enforced in this regard.

3) NOISE POLLUTIONConsideration of the following will be taken into account for the control of noise:

• • The buiding’s location and design
• • External dining and barbecue area
• • Managing Operations on Site
• • Making customers aware of the consequences of late night noise and to be proactive in dealing with the problem via internal and external signage.
• • CCTV Cameras

The buildings location and design

The entrance to the accommodation facility is at the rear of the property with only the emergency exits presently facing any neighbouring properties. It is anticipated that any levels of noise will be contained in this area at the rear of the complex.

External dining and barbecue area

There will be an external dining and barbecue area sited at the rear of the property adjacent to the boating lake. There will be external signage to remind guests to respect the privacy of residents in the neighbouring properties. The use of the barbecue will be permitted until 9pm.

Managing operations on site

The Silverdale Café will be open between 10.00am & 5.00pm throughout the summer season, a nominated person will be responsible for this area during open times and similarly, a nominated person will be responsible for the accommodation units.

All managers will be fully conversant with the Noise Management Plan. During out of hours operation there will be a designated person appointed to deal with any breaches of noise behaviour. These staff members will be equipped with mobile phones. In the event of excess noise or anti –social behaviour, Mr Jim Kearns will be the first point of contact (07624 493107). In response to call outs, it will take designated staff members a minimum of 30 minutes to reach the site.

Making customers aware of the consequences of late night noise and to be proactive in dealing with the problem

Notices will be displayed on external doors reminding guests that they are in a residential area. This will also be displayed in the external dining area.

CCTV cameras CCTV cameras will be present in the car parks and surrounding areas of the complex. There will be a new camera sited in the long stay car park. The camera will be located next to the fence and gate on the mid way point of the parking area as highlighted in Appendix 4. This camera will complement the 6 cameras that are currently in operation. There are 5 cameras attached to the building complex and the 6th is located on a mast in the children’s playground. The cameras are in operation 24 hours a day and will be periodically viewed by management throughout the day. The main purpose of the CCTV units is to identify offenders once an issue has been reported. The police and authorities will be given immediate access to images for purposes in connection with the prevention and detection of crime and disorder. The current system has the following features:

• 1) Mass storage hard disk back up
• 2) Simultaneous record & playback
• 3) Various search modes
• 4) 8 camera viewing points

The proposed additional camera for the long stay car park will be aligned to the current CCTV set up. The current system is a Samsung SRD-852D 8/16 Channel model.

Handrail

The handrail will be installed on the right hand side of the footpath at a height of 900mm. The rail will be of wooden construction and all materials will be supplied by the local forestry division and will conform to their standard specification.

4) Complaints Procedure

All complaints relating to accommodation guests will be made in the first instance to Mr Jim Kearns (07624 493107).

The complaint will then be directed to the relevant designated personnel on duty who will investigate the issue. The designated manager will aim to be on site within a 45 minute time frame. The following procedures will take place on arrival:

• 1) Verbal discussion with offenders to resolve the issue.
• 2) A firm verbal warning that further instances will not be tolerated and that repeat performances will lead to the termination of stay.
• 3) The police will be contacted if the issue persists.

If there has been a complaint overnight the Manager will review the logged report in the morning and communicate with the complainant.

The following complaints procedure flowchart is to be followed in the event of excessive noise or anti social behaviour:

5) FIRE ASSEMBLY POINTThe fire assembly point is located alongside the buiding marked X on the site map in Appendix 2.